Inside Buddy

Most people think that the way to determine whether something is cheap or expensive is to look at the price, comparing the price of one offering with a similar offering, skimming over the detail and in a lot of cases completely missing the unspoken value. Now granted trying to see 'unspoken' value is difficult and in a lot of cases, this is only seen once you have been 'burnt' by bad customer experience. Our customer support team at Buddy sees this on a regular basis usually in the form of; "Your competitor is X percentage cheaper... match them or I will go to them" And we get it, why pay more for something when you can get it for less... but the reality of it is most people look at the price, skip the detail and view all insurance as the same, and this is when short-term saving...

It feels very odd writing a post about something pretty straightforward... but last year we made a very easy decision to stop using a random set of characters (known as a policy number or policy reference). Now to identify your policy all you need to remember is your email address. Why did we do this? Unless you are Jimmy Magee trying to remember a random set of characters just to access your policy is madness... especially if you have multiple policies, sure it's hard enough to remember my Netflix password on a good day 😅 But the bigger picture is that when you trust us with providing you with cover all your Buddy policies live under your email address, your Buddy account makes it easier than ever to manage your policies, pause, cancel and renew.

Cheap is expensive…

Where is my policy number?